Review your YouNme.ai agent visitor interactions, AI responses, and session activity to better understand engagement and optimize your agent’s performance.
Steps to View Sessions
- Log into your youNme.ai dashboard.
- Select the agent you want to review.
- Open the Chat Sessions located in the Statistics section.
- Click on a conversation session to view details such as:
- Visitor messages
- AI responses
- Session duration
- Lead capture information
- Conversation history
- Use filters to sort by:
- Date
- User
- Session status
- Engagement activity
Why Session Reviews Matter
Reviewing conversations helps teams:
- Improve AI response quality
- Identify missing knowledge
- Monitor customer engagement
- Track lead activity
- Optimize conversation flows
Conversation insights can also help improve sales and support performance over time.
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