Recordings may appear choppy, laggy, or out of sync when your computer is under heavy load. The steps below can help improve recording quality by reducing CPU usage.
Common Fixes
Close unused browser tabs, apps, and programs.
Plug your computer into a power source before recording.
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Check Activity Monitor (Mac) or Task Manager (Windows) and close background programs using high CPU or memory.
Mac: Applications → Utilities → Activity Monitor
Windows: Ctrl + Alt + Delete → Task Manager
Make sure your device has enough available RAM.
Restart your computer.
Check your upload speed (minimum 5 Mbps recommended).
If issues persist
Mac users
Check for software updates: Apple menu → System Preferences → Software Update.
Restart your computer and try again.
Windows users
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Update your graphics driver:
Open Device Manager
Expand Display Adapters
Right-click your graphics driver and select Update Driver
Refresh your browser and try recording again
If problems continue after these steps, contact Customer Care at support@onemob.com
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